Privacy Policy

Last Updated: July 27, 2021 6:44 am

Healthtracka (“we”, “us” or “our”) is committed to protecting and respecting your privacy.

This privacy statement (“Privacy Statement”) describes the types of personal information collected and created in connection with your use of our Products and Services (including use of our Healthtracka iOS and Playstore Mobile Applications, collectively the “Apps”), how and why we use such information, who we share it with, and your legal rights.

Please read the following carefully to ascertain how we process your personal information (or “Personal Information” or “information”)

We may, from time to time, provide links on www.healthtracka.com (the “Site”) to the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy statements and that we do not accept any responsibility or liability for their privacy or security practices. Please check the privacy statements of any other websites before you submit any Personal Information to them.

The site is intended solely for users within Nigeria. Individuals outside of Nigeria should not use the Site or provide any Personal Information to us. By using the Site or providing us with data, you acknowledge and agree that your Personal Information may be transferred to, processed and/or maintained outside of your state, province or country, and where laws regarding processing of Personal Information may be less stringent than the laws in your location. By providing your data or using the Site, you acknowledge such transfer, processing and maintenance. Any defined terms in the Terms and Conditions(hyperlink) have the same meaning when used in this Privacy Statement.

What information we collect

When you access the Site or use our Products and Services, we collect, receive or otherwise process information in several different ways. In many cases, you choose what information to provide. Some information is required in order for us to provide our Products and Services. We use your information for the purposes described further below.

We may collect and process the following types of information about you: Purchase and assistance information. We collect information when you purchase our Products and Services, when you phone our Support Team, or otherwise contact us for support. This information will include name, gender, contact information, home address and any further information you volunteer to provide to us. Health-related data. When you purchase or use our Products and Services, we will collect and process data concerning your health, including Samples, Test Information or any other information we might receive from you, a medical practitioner, or Accredited Laboratory. Correspondence. We will collect and maintain your contact details when you communicate with us, sign up for promotional material, participate in special promotions, or connect with us through social media. If you contact us by email, we may keep a record of that correspondence. If you make a request with regard to the handling of your Personal Information, we may retain information regarding the request and any actions we take or correspondence we provide in response to such request. Website and device information.

We collect information about your browser or device, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.

We also collect details of your visits to our Site and Apps including, but not limited to, traffic data, location data, the resources that you access, web logs and other communication data.

Our Site and Apps also use cookies; for detailed information on the cookies we use and the purposes for which we use them, We may also ask you for information when you report a problem with our Site or Apps. Survey information. If you respond to any surveys that we might request, which are completely voluntary, we will process your responses.

How we use your information

We use the information we have to help us provide, operate, improve, understand, customize, support, and market our Products and Services. The broad uses of your information are described below. We may use your Personal Information for the following purposes:

To provide you with our Products and Services.

To receive, store and analyze your Samples at Accredited Laboratories.

To receive, review, store and communicate your Test Information to you, including by presenting your Test Information and other reported history via e-mail or secure result dashboard.

To provide you with your results and, in some instances, relevant treatment options.

To de-identify your information for service improvement, product quality improvement, research, operations or to disclose to trusted partners for business or other purposes.

To fill and support your purchases of our Products and Services, including to process payments and to provide customer assistance. This may also include sharing your information with doctors, partner labs, regulatory bodies, or pharmacies where we have legal basis to do so.

To ensure that content from our Site and Apps is presented in an effective manner for you and your device.

For marketing purposes to keep you aware of what we are up to and provide you with offers, updates and news related to Services and Products you have purchased, unless you choose not to receive these.

To provide marketing, including targeted marketing on third party sites such as social media websites.

To analyze information to help us administer, support and improve our business.

To detect, investigate and prevent activities that may violate our policies or agreements or be illegal, including by sharing information with law enforcement.

To retain certain records about the handling of any Samples you send us for regulatory purposes.

To fulfil any legal obligations and legal requirements, for example, regulatory reporting to health agencies, or retaining certain tax and accounting records for financial reporting.

Children’s privacy

We will not knowingly collect Personal Information from Site or Apps users that are under 18 years of age. We are relying on your representations in the Terms that you are 18 years of age or older. You should not use the Apps or our Site or its Services, including purchasing Products, if you are not 18 years of age or older. If you believe we might have information from or about an individual under 18 years of age, please contact us at hello@healthtracka.com

Where we store your information

The information that we collect from you may be transferred to and stored with an Accredited Laboratory (as defined in the Terms) or any supplier of data processing and/or data hosting services. We are a global company and rely on globally located information systems providers to host and process your personal information. Where we make international data transfers, we ensure these have a legal basis, are subject to appropriate privacy and security protections, and that they are consistent with any agreements we have with you.

How we secure your information

All Personal Information you provide to us in purchasing or availing of our Products or Services are stored on our secure servers or else on secure servers used by our service provider. Any payment transactions effected by us will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site or Apps, you are responsible for keeping this password confidential. You must not share a password with anyone. Unfortunately, the transmission of information via the internet is not 100% secure and if you request that we communicate with you using a secure means of communication, we can arrange to do this. Once we have received your Personal Information, we will impose obligations of confidentiality and security on any of our service providers who process the Personal Information.

We maintain appropriate physical, electronic, standard security practices, including encryption, passwords and physical security measures, and managerial procedures to protect the security and confidentiality of your personal data.

Disclosure of your information

We share Personal Information with service providers, healthcare providers, affiliates, partners, and other third parties where it is necessary to provide the Products and Services, or for any other purposes described in this Privacy Statement.

Your Personal Information may be provided as necessary to the following categories of recipients: Accredited Laboratories, healthcare providers, pharmacies, service providers (such as couriers, communications and marketing service providers, IT-related service providers, analytics providers, legal or financial advisors, contractors and vendors), and other trusted third parties with whom we have an agreement for the protection of your information, or government/regulatory/law enforcement agencies pursuant to legally binding order.

We may disclose and transfer your Personal Information to our Accredited Laboratory for the purpose of (i) accepting and processing an accepted order by us, (ii) in order to ensure the tests are analysed and (iii) to test any Sample provided and make your Test Information available to you via mail or on our secure result dashboard on our Site and Apps. To process a request for a test and for our Accredited Laboratory to test the Sample and send you the Test Information, we need to disclose Personal Information within and outside our company including to healthcare providers, to our Accredited Laboratory and our IT services providers.

We may disclose and transfer your Personal Information to healthcare providers, such as contracted or other medical practitioners for purposes of review, quality assurance, prescribing of tests, review of results and other purposes.

We may disclose and transfer your Personal Information to pharmacies as directed by our contracted or medical practitioners and/or on your behalf.

We may share your Personal Information with certain third party suppliers and service providers to help us operate, provide, improve, understand, customize, support, and market our Products and Services. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Statement by imposing obligations of security and confidentiality on such service providers.

In instances where our business is subject to a re-organization, such as a merger or acquisition of some or all of its assets, we may, in accordance with our legitimate interests, share information in the course of the transaction. In such circumstances, your Personal Information may be disclosed, where permitted by applicable law, in connection with a corporate restructuring, sale, or assignment of assets, merger, or other changes of control or financial status of Healthtracka.

If you send offensive or objectionable content or otherwise engage in any disruptive behavior on the Site, we can use your Personal Information to stop such behavior and pursue our legitimate interest to prevent such behavior on our Site. This may involve informing relevant third parties, such as law enforcement agencies, about the content and your behavior.

Equally, we may retain, preserve, or disclose your Personal Information if we have a good-faith belief that it is reasonably necessary to (i) respond, based on applicable law, to a legal request (such as a subpoena, a search warrant, court order, or other request from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; (c) protect our rights, property, or safety; (d) enforce the agreements we have with you; (e) prevent physical injury or other harm to any person or entity, including yourself and members of the general public. For example, your IP address may be supplied to regulatory authorities in connection with fraud or other formal investigations. We may pass aggregate information on the usage of our Site and Apps to third parties.

Your Choices Regarding your information

You have several choices regarding use of information on our Site and Apps. To exercise certain of your rights or to submit a question, you can email us at hello@healthtracka.com

We have collected the following categories of personal information from individuals from the following sources:

Bookings and assistance information including name, gender, contact information, billing address, delivery address and any further information you volunteer to provide through the Site and Apps.

Categories of Sources

You

Resellers and B2B Customers (e.g. if you are an employee, your employer may provide us with certain necessary personal information for purposes of providing you with a Test. If you purchase through a reseller channel, that reseller may provide your order and shipping details to allow us to fulfil your order)

Business or Commercial Purposes

  • To receive, store and analyse your Samples
  • To receive, review, store and communicate Test Information
  • To provide results
  • To help facilitate your test bookings and home sample collection.
  • To de-identify information
  • To fill and support purchases of Products and Services
  • Processing payments
  • Customer assistance
  • Site and Apps development
  • Marketing
  • Administer, support and improve our business.
  • To combat activities that may violate our policies or agreements or be illegal
  • To retain certain tax and accounting records.

Third Parties with Whom Shared:

  • Service Providers
  • Payment processors
  • Labs
  • Pharmacies
  • Healthcare Providers
  • Public health agencies
  • Marketing affiliates

Health Related Data

Categories of Sources
  • You
  • Your healthcare providers
  • Labs

Business or Commercial Purposes

  • To receive, store and analyse your Samples
  • To receive, review, store and communicate Test Information
  • To provide results
  • To help facilitate your prescription order and delivery
  • To de-identify information
  • To fill and support purchases of Products and Services
  • Customer assistance
  • To combat activities that may violate our policies or agreements or be illegal

Third Parties with Whom Shared:

  • Labs
  • Pharmacies
  • Healthcare Providers
  • Public health agencies
  • Service Providers
  • Other third parties that support the ordering, processing, fulfilment and delivery of Products and Services

Biometric Data

Categories of Sources
  • You
  • To verify and identify
  • Service providers

Correspondence, sign-ups for materials and promotions or connections via social media

Categories of Sources
  • You and other correspondents
  • Business or Commercial Purposes
  • To fill and support purchases of Products and Services
  • Processing payments
  • Customer assistance
  • Site and Apps development
  • Marketing
  • Administer, support and improve our business.
  • To combat activities that may violate our policies or agreements or be illegal
  • To retain certain tax and accounting records.

Third Parties with Whom Shared:

  • Social media
  • Marketing affiliates
  • Payment processors
  • Tax agencies

Website, Apps and device information

Categories of Sources
  • You
  • Your devices
  • Business or Commercial Purposes
  • Track use of Site and Services
  • Increase navigation efficiency of the Site and Apps
  • Personalization of the Site and Apps
  • Site and Apps development.
  • Third Parties with Whom Shared:
  • Marketing Vendors
  • Analytics Vendors

Survey Information

Categories of Sources
  • You
  • Business or Commercial Purposes
  • Site and Apps development
  • Marketing
  • Administer, support and improve our business

Third Parties with Whom Shared:

Service Providers Healthtracka does not sell Personal Information.

Changes to our Privacy Statement

From time to time, we will make changes to this Privacy Statement. Any changes we may make in future will be posted on this page, so please check back regularly to see if there have been any changes to this Privacy Statement.

Contact us

Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to us at hello@healthtracka.com This Privacy Statement was last updated on July 27th, 2021.

Disclaimer: The content on this website is not intended to be a substitute for professional medical advicediagnosis, or treatment.

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Hi there. Welcome to Healthtracka. Let me know if I can help you with Privacy Policy. Can I know your name? This is Ifeoluwa by the way.